openreach damaged my property

openreach damaged my property

Postby jane1 » Thu Jun 01, 2017 11:23 am

hi
openreach has attached a galvanised trunking and a black box with wires on from the top of my
gable end to the bottom with out permission.
it looks like they have removed a pole from the street and
attached everything to my wall
I have rang bt/openreach got through to many departments but cant get anywhere nobody was interested
one lady said I would have to pay them to remove it
can anyone tell me if I can remove trunking ect myself
thanks
jane1
 
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Re: openreach damaged my property

Postby arborlad » Thu Jun 01, 2017 1:35 pm

jane1 wrote:..............can anyone tell me if I can remove trunking ect myself
thanks




Absolutely not - firstly you wouldn't have a clue what you are doing and what you might damage in the process - secondly there are penalties for interfering with the apparatus of a statutory provider.

The next time you contact BT make sure you have the name and position in company of who you are talking to.
arborlad

smile...it confuses people
arborlad
 
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Location: Hertfordshire

Re: openreach damaged my property

Postby jane1 » Thu Jun 01, 2017 5:37 pm

hi thanks for that
its a eye sore and they did the work without permission
rang bt again today but they said somebody would ring me back ?
surely they just cant do this to private property without permission
thanks jane1
jane1
 
Posts: 12
Joined: Wed Jul 10, 2013 10:49 pm

Re: openreach damaged my property

Postby despair » Thu Jun 01, 2017 7:58 pm

put your complaint in writing direct to office of CEO
and if they dont sort it complain very loudly to the ombudsman/ OFCOM
despair
 
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