SJC14 wrote:If you can smell rotten eggs and it is strong near the sewer and you think that the sewer has leaked and you told SWW exactly this and have they checked?
Have you had a plumber come and investigate with a camera?
Ignore the source of the pipe and it being your neighbours waste pipe - that is irrelevant and not going to change.
Thank you for your input.
Here's the thing, (really sorry but I can't seem to make any of this brief as it truly is complex and twisted.
I finally managed to get sww to come and cctv the offending sewer on Jan 8th 2018.
This has taken 11 months of me endlessley dealing with the blatant lies and inconsistencies delay, tactics from sww, who tried to tell me that they had cctv'd said sewer pipe in march 2017 and it was fine and actually the only (apparently) sewage undertaker who covers the whole of south west uk (really? I don't think they're that hard up tbh); said he was not coming back down again, end of, nothing wrong with it!
I couldn't believe my ears, I managed to get the name of this undertaker, upon checking my records no such man ever come to my property. Plus I had the name of the man that did come down & he did not CCTV the said sewer, even though I had expressly requested that they did above & beyond everything. Unbelievable, truly a very dangerous sad state of affairs.
CCTV of sewer pipe by sww
I had mentioned the following in emails to sww via the complaits departrment in advance of the cctv on jan 8th 2018, as I was very concerned, gut instinct, sixth sense, inuition for a very good reason as you will soon see:-
Hydrogen Sulphide Gas Detection – H2S Is A Toxic Gas Risk, Not Just A Bad Smell
The real danger with H2S is that it can kill at reasonable low levels.
..........Pipe damage detection is accomplished via the injection of smoke and fluorescent dyes ,  or via remote inspection with cameras and sonar systems attached to tethered probes  or mobile robots .Flow monitoring is achieved with the installation of meters at strategic locations such that the drainage system can be properly controlled to prevent overflows . Finally, once a flow problem has been detected and localized flushing or chemical treatments are used to attain sediment control.
The respiratory tract and the nervous system are the main targets for the acute toxicity of hydrogen sulphide.
Caution: Odour is unreliable as a means of detecting H2S
Side Effects of Sewer Gas Inhalation
Sewer gas forms when solid waste from humans and animals decomposes. The gas contains ammonia, methane and hydrogen sulfide, all of which are toxic when inhaled in high concentrations. People can die through asphyxiation when exposed to very high concentrations of sewer gas. More common effects include eye irritation, nausea and breathing difficulty.
Pipe damage detectionis accomplished via the injection of smoke and fluorescent dyes ,  or via remote inspection with cameras and sonar systems attached to tethered probes  or mobile robots .Flow monitoring is achieved with the installation of meters at strategic locations such that the drainage system can be properly controlled to prevent overflows . Finally, once a flow problem has been detected and localized flushing or chemical treatments are used to attain sediment control.
Whilst sww had cctv in sewer pipe, I was watching the monitor to see what what was what. It appears that at every one of the clay pipes section at the joint, it shows they are displaced, misaligned, I questioned why I could see the full face of the next pipe at one of the joins, and was brushed off as though I was an imbecile. I queried this and asked would this not allow hydrogen sulfide sewer gas to escape and more than likely liquid to. I was told, no.
I then noticed what looked like smokey vapours moving along the sewer and said, see, what's all that then?
Then I said, Ah haaa someone must be in next door now
With that the neighbour came storming out (I wrote to him in Nov 2017 all about this pipe he absolutely ignored it) ready to throw a right performance (he is a bully) and started screaming and shouting and said- I've already told you, it's not my problem, nothing to do with me. I asked him to stop shouting at me and said how impossible it has been to find out just who exactly was responsible.
So I had 3 people from sww and 2 people from enviromental protection, all stood on my front garden when this happened.
Anyway, sww customer relations bloke was talking to me when I noticed the cctv bloke was trying to sort something out, he had come to a halt. Oh, the cctv was being blocked by a deposit from pipe user and they where (can't believe this) really nicely and politely asking neighbour please , do you mind? can yuou please flush it again, thank you, sorry about that. OMG.
Now when they where all leaving sww cutomer chap turned to me and said this 'go and see your doctor'. Right, that is bang out of order! who the hell does he think he is? what a thing to say, my hearts nearly lept out of my rib cage just typing it here! Yep thanks for nothing sww. The worst part was enviro health just (probably through lack of true knowledge about sewers etc) where guided and influenced by sww's analysis and that was THERE IS NOTHING WRONG THE SEWER PIPE.
With regard to the odor, enviro had been up once before in the morning had a quick sniff about and concluded, no odor. I need to stress to them now that after 4pm ish and up to 11 ish is when it reaks 9 out of 10 evenings and it almost makes me throw up on average once a week from it's violent deadly odor.
So I can't even call on enviromental health and apparently they don't deal with residential properties when it comes to this sort of thing. I have asked them to then please tell me who does, they ignored it.
I was so upset and confused that I complained online to local council and LGO.
LGO told me off for not going through the correct procedure, then at the end of the email I read something that made feel like I was going to pass out.
If you do decided that you are going to pursue this complaint I have to tell you that you will probably not get any help from LGO as you fall outside the 12 month time period. Well do you know what? First that is wrong and after reading about LGO, they are 100% biased in this area, intrigued I needed to know more....Oh they are all ex council workers I discover, figures. I checked the name on my LGO email and sure as eggs is eggs , it was still working for the council!!!!!
My head is ready to explode, I can not afford legaL advice. Can't get legal aid. I have health issues and all this is making my health deteriorate badly. Every time I try and take the right step forward, some how everything is turned around and thrown at me!! And the sewer pipe has NOTHING to do with my property in anyway whatsoever.